Crucial Conversations: Feedback as Part of the Leadership Development Process

Program Type: General Interest Session

Professional Competencies: Organizational and Human Resources, Student Learning and Development

Target Groups: Mid-level Student Affairs Professionals, New Professionals

Institution Types: Large Universities, Mid-Size Colleges & Universities

Certification Domains: Student Learning, Development, and Success, Talent Management

Abstract

The ability to give and receive feedback is a crucial part of the leadership development process, yet many people find the process extremely difficult. In this session, presenters will equip you with the tools you need to have meaningful conversations with professional and student staff. Framing feedback discussions as a dialogue, we will examine ways to build trust and create a sense of safety for both the giver and receiver. We will also examine effective communication strategies within these dialogues and explore methods to foster constructive feedback experiences. Finally, the presenters will facilitate roundtable discussions that give participants opportunities to practice these skills using sample feedback scenarios.

Presenters

• Mandie Beeler
  Director of the Jones Center for Leadership and Service
  The University of Tennessee
• Steven Cheppo
  Associate Director, Jones Center for Leadership & Service, The University of Tennessee
• Claire Hensley
  Assistant Director for Leadership and Service, The University of Tennessee
• Shane Boswell
  Assistant Director, Jones Center for Leadership & Service, The University of Tennessee